Hosted downloading payroll files as PDF and won't open

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Michael O'Connor_7053891
Michael O'Connor_7053891 Member Posts: 24 ✭
edited August 2021 in Accounts Hosted

Hi

I'm new to Accounts hosted

I'm trying to export payrol files to bank

When I use toolbar download, files are opening as PDF and wont open any futher

How do I fix this and get files to bank??

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi Michael,

    I'd say this is likely due to your file association settings in Windows ie. your PDF software has been set as the default option for that file type.

    Head into Default Apps/Programs in the Windows Control Panel then 'Choose Default Apps by file type' to review and make any changes.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    If you are referring to the aba file you shouldn’t be opening it anyway just downloading to send to the bank. And as Rav said the association to this type of file is likely linked to your PDF program

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