Can't unlock 2 bank accounts

Andrea Taylor

I need to unlock all of the bank accounts in Reckon One so the Auditor can make any changes required to our books for the past financial year. I have several different accounts which I have set up, including petty cash, and have been able to unlock all but 2 of them.

When I delete the date and save, the date returns and the accounts remain locked. I even tried undoing the last reconciliation and then unlocking the account. That didn't happen either.

Is there a solution or will I have to undo all of the reconciliations for these accounts?

Thanks in advance for any assistance.

Rav

Hi Andrea,

It sounds like you're doing everything right to unlock the remaining two accounts so its a bit odd that its not working. I think we'll need to get one of our tech's to take a look into this with you. When you have a chance can you please give us a call on 1300 756 663

Andrea Taylor

Thanks Rav

I have contacted your team and the technician has escalated it to the next level to try and solve the issue. Hopefully we will have it fixed soon.