Pay Run showing under 'STP' tab but not under 'Pay runs' tab

Question

Hi,

I've got a Pay Run that has been successfully submitted to ATO (shows under the ATO portal) and which shows under the 'STP' tab of the Payroll App, but it doesn't show under the 'Pay runs' tab.  Of the 5 Pay Runs I've done this financial year, this latest run (submitted 26 Aug) is the only one with this problem.

As a consequence, I cannot make an update to the Pay run which, unfortunately, I need to do.

Any ideas as to how I get this particular Pay Run to appear under the 'Pay runs' tab??

cheers, chris.

swakhlu01 . · Answer

@CSDavis Actually in Payroll app it is very easy to inadvertantly delete a successful payrun by reverting it to draft when you create an Adjustment payrun on an existing payrun.

When you say you tried to adjust SGC against the submission payrun, are you able to remember the steps you went through before giving up. Cancelling a draft payrun is very likely step you have taken after you attempted an incomplete SGC change. Reckon will have to provide some caution in the app when deletion of a submitted Payrun occurs through cancel.

https://help.reckon.com/article/dxemdx8slf-payroll-app-end-of-financial-year-report#edit_a_pay_run

CSDavis · Answer

Hi Rav,

I wouldn't know how to revert something to draft once it has been submitted.  I did try to process an update against the submission to reduce the SGC portion to zero but was unsuccessful in doing that.

cheers

Rav · Answer

@CSDavis

Hi Chris

That sounds really strange. Is there any chance that specific pay run may have been reverted back to draft and then subsequently deleted?