Need Help to migrate to Payroll App

Louise Triplett
Louise Triplett Member Posts: 11 Novice Member Novice Member
edited January 2024 in Reckon Payroll

I downloaded the Payroll App but it did not migrate - came up with something went wrong , please wait. This just kept happening

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @Louise Triplett

    Can I grab the ABN that you're trying to migrate over to the Payroll App please.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Louise Triplett
    Louise Triplett Member Posts: 11 Novice Member Novice Member

    ABN 58391297521 Thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Thanks for that Louise. I've had a look at your account and I believe the cause of the problem affecting your migration is likely related to incomplete or missing information in your STP app account. The Payroll App will be trying to read all required info during migration but is failing to do so.

    I'm going to link a section from our help guide below which I'd like you to check out and complete all highlighted info in your STP app account and when that is done try the migration again -

    https://help.reckon.com/article/dhm0f2as4l-payroll-migration-faqs#missing_info_from_your_stp_app_account_something_went_wrong_error_message


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Louise Triplett
    Louise Triplett Member Posts: 11 Novice Member Novice Member

    Hi

    Yes, When I try to migrate it keeps coming up with "Failed to create book - This could be a temporary issue, please try again.

    So I tried to change my Book name and the same message popped up

  • Louise Triplett
    Louise Triplett Member Posts: 11 Novice Member Novice Member

    I have just closed all open links and tried again to migrate from STP app to Payroll app 'This ABN & branch number is already registered

    Migrate reckon STP app.jpg


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @Louise Triplett

    Its not the book name that you need to change, its the information in your old STP app account, specifically the information in each employee profile AND the Company Details. What you need to do is go back into your old STP app account and review the information that is outlined in this help guide below and make any relevant changes you need to before trying the migration again -

    https://help.reckon.com/article/dhm0f2as4l-payroll-migration-faqs#missing_info_from_your_stp_app_account_something_went_wrong_error_message


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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