Reports

Brpsw2006
Brpsw2006 Member Posts: 5 ✭

Every time I build a report, it disappears into oblivion??? I was told a new tab should be created and my pdf report would be sitting there but this is not happening to me. Where are all my saved reports going??????

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    The window may be behind others.

    Change the display to One Window & Show Open Window List (both under the View dropdown menu)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Brpsw2006
    Brpsw2006 Member Posts: 5 ✭

    Thx Shaz, but that did not work. It allows me to build a report and then poof it's gone????? Some reports actually create but I have to send them to myself via email to print them????? A bit frustrating!

  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you done a rebuild of data - 3 times is recommended

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2021

    @Brpsw2006 Have you tried using a different browser? πŸ€”

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Try pressing ALT and TAB at the same time a few times.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Try pressing ALT and PAGE UP at the same time a few times.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Brpsw2006
    Brpsw2006 Member Posts: 5 ✭

    I'm on a MAC..no ALT key?

  • Brpsw2006
    Brpsw2006 Member Posts: 5 ✭

    Yes I have tried Safari, I have tried Google. I have tried doing this on my MAC and also on my laptop which is Microsoft and some reports like the Tax Summary Report comes up and I have to email it to myself to print it but the Simplified BAS....builds the report and then it's gone....where does it go????? I just purchased this online Reckon (was using the old desktop version before) and all seems very much the same except for this bit when I try to get a report and print it?????

  • Brpsw2006
    Brpsw2006 Member Posts: 5 ✭

    A rebuild of data - 3 times....what does that even mean?????

  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    It tidies up the file and often fixes some errors

    go to Utilities- rebuild data

    but it’s best to do it 3 times