Invalid email address

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phando
phando Member Posts: 2 ✭
edited January 3 in Reckon Payroll 🚀

Have registered Reckon Payroll on my laptop. Trying to log in on my phone, keeps telling me to enter a valid email address. I'm using the same email as on my laptop. Any help please.

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  • swakhlu01 .
    swakhlu01 . Member Posts: 482 Payroll App Expert Payroll App Expert
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    @phando Wonder how much gap was there between registration on laptop and your attempt to login from phone.

    Just to be sure are you using iPhone or Android. Some on this community site are reporting issues with logging from new iPhones. But in any case it might be best to wait a day or so to let the Reckon payroll app server sync your login details before you attempt to use the phone app.

  • phando
    phando Member Posts: 2 ✭
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    Using Android. Thanks, I'll leave it a couple of days.

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