Reckon STP App migration

nealemuller
nealemuller Member Posts: 2 Novice Member Novice Member
edited January 3 in Reckon Payroll

How do I remove ABN from GovConnect. Receiving the below message when trying to migrate.

'ABN & branch is already registered'

You may receive this message if your ABN has been previously registered to our GovConnect service.

GovConnect is our STP gateway which is used in conjunction with other full fledged Reckon software such as Reckon One, Reckon Accounts Hosted, Reckon Accounts Business (Desktop) etc to send STP submissions to the ATO from the Reckon Portal.

  • If your ABN has already been registered to GovConnect we'll need to remove it before you can try migrating again. We can delete your ABN from GovConnect outright if there have been no submissions sent to the ATO.
  • If you have previously registered your ABN to GovConnect and used it to send STP submissions to the ATO using some other Reckon software eg. Reckon One, Reckon Accounts Hosted etc, please get in touch with us. We cannot delete GovConnect registrations that have been used to send STP data to the ATO however there are other options we can look at for you.

Drop us a message at the Reckon Community here or connect with us on live chat and we'll get this sorted for you ASAP.

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @nealemuller

    What is the ABN that you're trying to migrate from the STP app to the Payroll App?

  • nealemuller
    nealemuller Member Posts: 2 Novice Member Novice Member

    ABN is 97 162 444 939

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Thanks for that.

    Can you please give the migration another go now and let me know if you're able to procced successfully this time.

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