We have 2 staff members who are unable to log into the Reckon Customer Portal.
They have both previously been able to login using their Office 365 credentials but now when they try and log in, there is a window popup for a moment then disappear and the Reckon Log In windows shakes but no error on the screen anywhere and they are unable to log in.
Both staff were removed from the portal and recreated but still unable to log in.
When a completely new staff member is added, an email is sent for them to verify their details and they can create a new Reckon log in and are able to log in OK, but the Office 365 log in does not work either.
I have tried to create a Reckon login using the same credentials as Office 365 login but there is an error saying username already taken eventhough they are no longer listed as a staff member.
Hoping someone can tell me how to totally remove the staff member credentials so we can re-create the user from scratch or how do I get the Office 365 login working again.
We are using Reckon Desktop with local server backup
