Can't migrate

Rachel Cotton
Rachel Cotton Member Posts: 8 ✭
edited November 2021 in Reckon Payroll App & Web

Hi. I can't even see the blue YES box to touch in order to proceed to migration.

NB - found info on changing zoom. Fixed.

New problem... can't see employees after migration. Have to enter them again in "create first employee". Also, under settings it states that I have not completed the one off registration with the ATO. I have! I remember it as VERY painful!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @Rachel Cotton

    After you changed the Zoom settings, did you reload the app and proceed with migration?

    The reason I'm asking is from what you've described (quoted below) it doesn't sound like the migration has actually happened and a new account has been created.

    New problem... can't see employees after migration. Have to enter them again in "create first employee". Also, under settings it states that I have not completed the one off registration with the ATO. I have! I remember it as VERY painful!


    Can you give me the ABN that you're trying to migrate over and I'll check things out on my end.

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  • Joseph Li
    Joseph Li Member Posts: 499 ✭✭

    Employees would have been migrated across. Why would program says “create first employee “ ? Looks like you are using a new Reckon account.

  • Rachel Cotton
    Rachel Cotton Member Posts: 8 ✭

    Hi Rav.

    ABN is 90190280774.

    I did close all apps then reopened using our original email and password. I did not click on register new.

    We only have 2 employees.

    Thanks

    Rachel

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Thanks Rachel,

    From looking at it on my end, it certainly looks like the migration hasn't gone through for some reason.

    I've made a change on my end just now so when you're able to can you please go though the following steps -

    • Close the Payroll App in full ie. swipe it away from any other running apps on your phone
    • Reopen it and login using your existing login details
    • It should (hopefully) ask you to go through the migration process again
      • If it does, please follow the prompts and do so one more time
      • If it doesn't present you the options to migrate let me know


    Give that a go and let me know how you get on.

    Cheers

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  • Rachel Cotton
    Rachel Cotton Member Posts: 8 ✭

    Hi Rav


    It looks like it is working now. Applied your fixes.


    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Good to hear, thanks for letting me know Rachel 👍️

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