Managing Users

IdealP

Due to recent changes in staffing I am updating our users on the portal. Currently we have 7 active licenses out of 10. 

One of the active licenses is in the name of one of our resigned staff, whereas a nonactive license is in the role name.

Can anyone advise how I can switch these licenses to have the role name active and the staff one disabled.

I had sent an email to support last week but as yet have not had a reply.

Appreciate any guidance. Thanks :)