Supplier Bills not appearing on Pay Bills list

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Lynne_8946547
Lynne_8946547 Member Posts: 93 ✭✭
in Reckon Accounts (Desktop)

ok, so this is weird. I have noticed that supplier invoices posted from Friday 26th Nov onwards are not appearing on my Pay Bills list. The weird thing is that it seems to be from part of the way through Friday. Some invoices are on there but from a point in time (don't know when) they stopped going on to the Pay Bills list.

This is now an issue as I want to pay some of these bills, but they're not there. I can see them on the supplier centre but can't pay them.

I haven't changed any settings and have checked that I have clicked 'show all invoices' and have even asked to show only bills for a certain supplier but the bill doesn't show up.

I don't know what else to do???


Help Please

Lynne

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    That is certainly very odd.

    Go into one of these “missing” bills in the Supplier Centre & click on the History button - Is there anything allocated to it showing there?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Omar_ReckonLtd
    Omar_ReckonLtd Reckon Staff Posts: 81 Reckon Staff
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    If you have identified a specific BILL that is not appearing in your Pay Bills list, can you:

    1) Edit that Bill and make a change to the Date and an item line (such as by modifying a description or quantity) to 'refresh' the transaction

    2) Save the changes and review the Pay Bills list to see if it appears there now


    Are you using any negative amounts in any items or expense lines in those Bills that are not appearing in the Pay Bills list?

    Regards,

    Omar - Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Lynne_8946547
    Lynne_8946547 Member Posts: 93 ✭✭
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    Thank you for trying to help. I discovered/solved the problem this morning.

    We had 2 Accounts payable accounts set up (for historical reasons) and my invoice entry had defaulted to the wrong one (I must have done it in error and from there on it defaulted to it).

    Thanks

    Lynne

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Good to hear Lynne.

    I’d recommend merging them so you only have the one - To do this just rename the old one so it is named exactly the same as the new one. You’ll then get a pop up message advising that account name already exists & it will ask if you want to merge them 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Lynne_8946547
    Lynne_8946547 Member Posts: 93 ✭✭
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    I made the other inactive so that the problem doesn't occur again.


    Thank you.

    Lynne 😊

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