Zero Balances in Aged Payables Summary

leeannhoward
leeannhoward Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

I am new to reckon and and am cleaning up a clients accounts on Reckon hosted. There are nil balances for 7 suppliers in their outstanding report . I have contacted support but they were not able to assist appropriately.The entries date back as far as 2014 but are not specific to that year. There are no credits to apply and yet the bills remain open. Can anyone assist in how to close the bills ?

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  • Unknown
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  • leeannhoward
    leeannhoward Member Posts: 5 Novice Member Novice Member

    Am I able to contact you on email?

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  • GregK
    GregK Member Posts: 1 Novice Member Novice Member

    I have the same problem. I've even created a phony "Pay Bills" or "Received Credit" transactions but can't get rid of the zero balance row on the AP Summary.

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have the payments for these invoices been applied to the bill in the pay bill window?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2023

    @GregK This usually occurs when payments have been entered but not "allocated".

    Double-click on the $0s in the report to drill down into the payment(s) themselves & check that the applicable Bills have been ticked on the screen to actually apply them:

    image.png


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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