Other program is busy - cannot access company file

Natasha Barnes
Natasha Barnes Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

Hi, trying to access one of our company files and receiving the below message on Accounts Hosted. We have two separate companies and I can access one but not the other (and it's payday!). Computers have been restarted and all sessions logged off via control panel but no luck. Any suggestions? Thanks

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Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner

    I fix this five times a week. Call me

    0407744914


    Zappy

  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner

    Oops I dont know your number

  • Natasha Barnes
    Natasha Barnes Member Posts: 5 Novice Member Novice Member
    image.png

    Retry chosen multiple times returns this error...

  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner

    Tash if you log into your members area using your customer ID you can get a copy of Reckon Desktop. You can use this as a stop gap. You need to ring Hosted support in the morning. 1300799150. Permit me to say I'm a little disappointed they all go home at 4pm WST.

  • Natasha Barnes
    Natasha Barnes Member Posts: 5 Novice Member Novice Member

    Thanks Zappy - ND file has not been created. I shall give them a call in the morning. Thank you for trying to help me out. Enjoy the rest of your evening. Thanks

  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner

    Don't forget to get that copy of desktop

  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner

    There's another crimp to this which isnt documented here. When you delete the nd file you need to rename the the qbw file as well. Im confused as to why this bit is left off the kb article. Thanks for your question. And I learned something.

  • Natasha Barnes
    Natasha Barnes Member Posts: 5 Novice Member Novice Member

    Hi Zappy! Reckon Support were very helpful. Apparently some sort of temp file blocking access. We renamed the company file adding a 1 to the name. Then try to access the file (which will fail), and then rename the file again removing the 1. Fixed. Thanks for your help once again. 😊

  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner

    Delighted to be of assistance Tash

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