Keep getting logged out

JenineBH
JenineBH Member Posts: 2 Novice Member Novice Member

Can anyone shed any light on why my Reckon hosted disconnects me if I haven't been active for a while then will not let me log back in. It repeatedly says that the user is already logged in even when I've totally shut down my computer and tried again. Happens regularly at the end of the work day so there is no phone support - so frustrating!🤬

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @JenineBH

    This is a security feature (similar to your online banking) to protect against any unauthorised access.

    Sometimes, the session doesn't properly "disconnect" completely & will still be logged in at Reckon's end (on their server. However, when this happens, you can easily force the disconnection/refresh it by doing the following:

    Once you've logged in on the main Reckon Hosted screen ...

    Click on the Control Panel (ignore the "2019" reference on this screenshot - it's just an image I google-searched!):


    On the navigator options (down the left hand side under System Maintenance), click on Log Off Remote Sessions:

    It will display a list of currently logged in users/sessions. Just click on the hyperlink for the User you want to disconnect:

    If necessary (eg if the session doesn't disappear from the list straight away), click on the Refresh button underneath.

    Once the User session you need to use has cleared from the list, you can return to the main Dashboard (in my first screenshot) - click on the Dashboard middle hyperlink above User Sessions on the right hand side - & you should be able to login to your Hosted data file again now ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JenineBH
    JenineBH Member Posts: 2 Novice Member Novice Member

    Thanks so much Shaz, you have made my day!!

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    You’re very welcome @JenineBH ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)