Password

376023
376023 Member Posts: 4 ✭
in Reckon Accounts (Desktop)

I'm unable to login to my quickbooks

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,189 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Can you please provide more details ?

    Have you forgotten your original password ? Is this under the Admin Username? Are you getting an error message?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • 376023
    376023 Member Posts: 4 ✭

    I've forgotten my original user name as its been so long since ive used it likewise for the password

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,189 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Try logging in with the Username Admin leaving the password field blank.

    If you’re still unable to get in, you’ll probably need to call Reckon Tech Support 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • 376023
    376023 Member Posts: 4 ✭

    Unable to open an existing company file, also flat out trying to find your response as its coming to a different place each time

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,189 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    The different response locations is likely because you posted your original question multiple times 😕

    " ... Unable to open an existing company file ..." so this is the issue ? Did you try logging in as Admin (as per my last suggestion) ?

    @Rav any suggestions or does 376023 need to call Tech Support ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @376023 and @Acctd4

    Shaz has pretty much covered it but I'll link a couple of help guide below which reiterates the process along with how to request a password removal if its required -

    https://help.reckon.com/article/wy22rhfv0g-kba-5281-admin-password-for-a-reckon-accounts-business-upgrade#question


    https://community.reckon.com/discussion/7923044/data-recovery-how-to-request-a-password-removal-service-for-reckon-accounts-hosted-and-desktop


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