Can't log in to Payroll Web via https://portal.reckon.com
I have attached a screenshot of the error message that I get when I attempt to log in to Payroll Web via the Reckon Customer Portal. The error message appears to be {"message":"Forbidden"}and comes from https://portal-backend.reckonapi.com. The same error occurs whether I'm using an up-to-date version of Firefox or Microsoft Edge.
Please fix this problem. Thank you.
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@amater10 the url for the reckon web payroll app is - https://payroll.reckon.com/login
unless you want to change the password etc for which you need to log to the Reckon portal - https://portal.reckon.com/
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Hi @amater10
Thanks for raising this. I'll see what our devs have to say in regard to that site behaviour as its not very tidy.
As @swakhlu01 . has mentioned, if you'd like to access your Payroll App account on the web you can do so by logging in using the URL he's provided above.
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Thank you for your replies. The link provided by @swakhlu01 . worked.
For your information, when I logged in to the Reckon Customer Portal, there is a link named "Payroll Web" on the left-hand sidebar (see the screenshot below).
When I clicked on "Payroll Web", it brought me to the screen shown below:
And, when I click on "LOGIN NOW", that's when I get the error message shown in my original post.
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Our devs have raised a ticket for themselves to address this behaviour in the near future.
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