Can't log in to Payroll Web via https://portal.reckon.com

amater10

I have attached a screenshot of the error message that I get when I attempt to log in to Payroll Web via the Reckon Customer Portal. The error message appears to be {"message":"Forbidden"}and comes from https://portal-backend.reckonapi.com. The same error occurs whether I'm using an up-to-date version of Firefox or Microsoft Edge.

Please fix this problem. Thank you.

swakhlu01 .

@amater10 the url for the reckon web payroll app is - https://payroll.reckon.com/login

unless you want to change the password etc for which you need to log to the Reckon portal - https://portal.reckon.com/

Rav

Hi @amater10

Thanks for raising this. I'll see what our devs have to say in regard to that site behaviour as its not very tidy.

As @swakhlu01 . has mentioned, if you'd like to access your Payroll App account on the web you can do so by logging in using the URL he's provided above.

amater10

Thank you for your replies. The link provided by @swakhlu01 . worked.

For your information, when I logged in to the Reckon Customer Portal, there is a link named "Payroll Web" on the left-hand sidebar (see the screenshot below).

When I clicked on "Payroll Web", it brought me to the screen shown below:

And, when I click on "LOGIN NOW", that's when I get the error message shown in my original post.

Rav

Our devs have raised a ticket for themselves to address this behaviour in the near future.