Registering business to the app log in email address

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CFrost
CFrost Member Posts: 4
edited January 3 in Reckon Payroll 🚀

I have accidently registered a business to the wrong login email address on the app and can now not migrate data over. Are you able to take the business off an email address if it hasn't been used and nothing submitted with that email address? I should then be able to log in with the correct email address and migrate the data over.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,006 Community Manager Community Manager
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    Hi @CFrost

    How far have you gone with the account creation under that incorrect email address? Has the account been setup eg ABN registered and any data been created in that account?

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  • CFrost
    CFrost Member Posts: 4
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    ABN was registered but no data has been created

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,006 Community Manager Community Manager
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    Ok, can you shoot me a Private Message with the following details and I'll see what can be done -

    • ABN registered into the Payroll App account
    • Current email address that the Payroll App account has been created under
    • Previous email address that your old STP app account was registered under

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