Hosted Backup Issues

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waka
waka Member Posts: 14 ✭
in Accounts Hosted

Hi

We have been having issues in backing up the Hosted data file for a client which is a very large file. How do we overcome this as we need to backup and save for them. Is it best to start a new data file for them and input the opening balances as at 1 July 2022. They would like to refer to the old data file which has 20 years of data.

Is there any way of getting the old data to their desktop computer.

When will Reckon have a cloud base Reckon for inventory items. I have tried the Better HQ and had a few issues integrating with Hosted

Thanks

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  • waka
    waka Member Posts: 14 ✭
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    Thank you to all I got the backup finally

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Delete the .TLG file - this file continues to increase in size every time which impacts the working file size.

    A Hosted subscription also allows you to download the desktop (Enterprise) version & you can download the Hosted file & open it in that.

    I’d suggest doing this & trying to backup that way.

    A brand new file as you’ve suggested would be the best option & then you can just view the old one in the desktop version ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
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    Hi Waka,

    It sounds like your client has a very large data file which is preventing it from backing up, or taking a very long time to complete.

    There are a couple of options:

    1. Create a brand new data file as of 1st July. You can then use the old data file to view historical data. We have a knowledge article outlining out recommendations on starting a new data file. This can be found here.
    2. You can pay for a service where our data services team can strip the data file for you and you can keep certain data in the file and then have another data file for historical purposes. If you prefer this option, please fill out the data services form here.

    Hope this helps,

    Luke

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