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greenoliver
Member Posts: 1 Novice Member
Hi,
I tried logging into my reckon payroll account to add a new payrun and was able to successfully receive a text with the code to enter into the app but after entering the code and confirming my identity by scanning my fingerprint, the app only continues to show a loading screen. The same problem also happens when I'm accessing it via the computer.
I have tried another account and it works fine. I'm just not sure why this particular account doesn't work.
Thanks
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Hi @greenoliver
Are you using an iPhone or Android device?
The reason I'm asking is, this can occur if there is a mismatch between biometric login settings in the app vs the iPhone's phone settings.
I'll outline the steps to follow below.
- Open your iPhone Settings.
- Go to Face ID & Passcode and enter your passcode.
- Tap on Other Apps.
- You'll see a list of apps that are using FaceID and the Payroll App should listed here as well. Toggle the switch to enable FaceID unlock. The toggle should be green.
- Open the Payroll App and login.
Let me know how you get on.
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