How do we handle a transfer from one old desktop (Windows 10) to a new desktop (Windows 11)?

philedco
philedco Member Posts: 3 Novice Member Novice Member

I am in the process of transferring my files from an aged desktop which is running Windows 10 Home edition to a brand-new desktop running Windows 11 Home. I was told by a Reckon employee that it was just a simple exercise to transfer the data to the new computer – problem solved. So, I have transferred the data and whilst the new computer accepts new data, the program crashes when I seek to save entries. Any help would be appreciated. I understand that the software cannot be held on both computers. Would appreciate help.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hi @philedco

    When it came to moving your software over did you follow the process outlined here?


    If so, can you outline the exact nature of the issue you're currently experiencing ie. where does the software crash eg. when launching it, opening your file, performing a specific task etc etc

    If you have any screenshots as well that would be helpful.

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,334 Personal Range Elite Expert Personal Range Expert

    Give me a call and let me fix it for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com