How do we handle a transfer from one old desktop (Windows 10) to a new desktop (Windows 11)?

philedco

I am in the process of transferring my files from an aged desktop which is running Windows 10 Home edition to a brand-new desktop running Windows 11 Home. I was told by a Reckon employee that it was just a simple exercise to transfer the data to the new computer – problem solved. So, I have transferred the data and whilst the new computer accepts new data, the program crashes when I seek to save entries. Any help would be appreciated. I understand that the software cannot be held on both computers. Would appreciate help.

Rav

Hi @philedco

When it came to moving your software over did you follow the process outlined here?

https://community.reckon.com/discussion/8031357/help-guide-how-to-move-personal-plus-or-home-business-to-a-new-pc

If so, can you outline the exact nature of the issue you're currently experiencing ie. where does the software crash eg. when launching it, opening your file, performing a specific task etc etc

If you have any screenshots as well that would be helpful.

GerryWinter

Give me a call and let me fix it for you.