Tax File number wont add account hosted

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Ghekko
Ghekko Member Posts: 1 ✭
in Accounts Hosted

When I try and add a tax file number for a staff member it keeps popping up with an error message saying Not a valid Tax File Number (no spaces allowed), however I dont put spaces in. Doesnt matter what I try or what number it wont let me click on another box or exit it just keeps popping up the same message. Ive used reckon and quickbooks for 20 years and this has never happened.

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  • Zappy
    Zappy Accredited Partner Posts: 5,333 Accredited Partner Accredited Partner
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    That's because you have used an invalid TFN. You need to get your staff person to give you the correct number. Its Reckon and I've been using it 23 years

  • Bruce
    Bruce Member Posts: 441 Professional Partner Professional Partner
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    The only time I have ever received this message in when the employee has given me an incorrect TFN (so it is not a Reckon issue). Get the employee to double check and have them provide you with the correct TFN.

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Agree with previous comments, TFN is wrong, if you need to convince yourself that it’s not Reckon add your own TFN in the box as proof

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