Tax File number wont add account hosted

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Ghekko
Ghekko Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

When I try and add a tax file number for a staff member it keeps popping up with an error message saying Not a valid Tax File Number (no spaces allowed), however I dont put spaces in. Doesnt matter what I try or what number it wont let me click on another box or exit it just keeps popping up the same message. Ive used reckon and quickbooks for 20 years and this has never happened.

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  • Unknown
    Unknown
    Answer βœ“
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  • Bruce
    Bruce Member Posts: 444 Professional Partner Professional Partner
    Answer βœ“

    The only time I have ever received this message in when the employee has given me an incorrect TFN (so it is not a Reckon issue). Get the employee to double check and have them provide you with the correct TFN.

  • Kris_Williams
    Kris_Williams Member Posts: 4,044 Reckon Hall of Famer Reckon Hall of Famer
    Answer βœ“

    Agree with previous comments, TFN is wrong, if you need to convince yourself that it’s not Reckon add your own TFN in the box as proof

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