Inability to open Quicken QDF file on Dell desktop computer

Tigervin
Tigervin Member Posts: 3 Novice Member Novice Member
edited June 2022 in Personal Plus and Home & Business

I have been a heavy user of Quicken Personal 2002 second edition Australian edition version 9.1.0 since 1999. The program is currently installed on my Dell desktop computer, running Windows 7.

I have a customer ID, along with a registration number and a 20 digit licence key.


I have recently been unable to solve a problem of being unable to open the Quicken QDF file on the computer’s hard disc. Fortunately over the years I have religiously backed up the QDF file on two separate external discs (currently USB drives). As I cannot now open what should be the primary QDF file on the computer hard disc, I have to open a USB QDF file (which is recognised on the Dell computer) to record financial entries which I then back up to the other USB disc. I also back up to the QDF file on the Dell computer which I can only open if either of the USB drives is plugged in to such computer.


My question is: how may I enable the QDF file on the Dell computer to open of its own accord in the C: drive without relying on the USB drive to be plugged in to the computer before this may happen?


Should I uninstall, then reinstall the Quicken program? I still have the installation CD to do this, although I note from the CD that it’s compatible with Windows up to the XP version and not beyond; however, I have been running my Quicken program successfully on Windows 7 (I can’t recall how such compatibility was achieved).


While I am totally reliant on the two USB Quicken drives to enter financial information, I do not consider this is the safest position to be in.


I would be pleased to receive advice on possible solutions to my problem.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi @Tigervin

    What is happening specifically when you attempt to open the file directly from a local destination on your PC? ie. are you encountering any error messages and if so, what are they?

    Is the file name less than 8 characters in length?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,379 Personal Range Elite Expert Personal Range Expert

    I think you need someone to jump into your machine and set it up for you properly. Call me if you want.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Tigervin
    Tigervin Member Posts: 3 Novice Member Novice Member

    Thanks, Rav and Gerry for your prompt responses.

    First, Rav

    When I attempt simply to open the file on the C: drive without the USB drives being attached to the computer, I get a Quicken message: "Please insert a disc in the drive", which I do, without success. I still have to open the file on the USB drive to record entries and then I back-up to the C: drive file.

    The file has 18 characters (before the extensions) but this has never been a problem when opening the "live" file.

    Second, Gerry

    I would be pleased to contact you on Friday, 10 June, if this would be convenient for you. I realise the program has an intricate structure that I have been loathe to venture into.

    Tigervin

    09/06

  • Tigervin
    Tigervin Member Posts: 3 Novice Member Novice Member

    Acknowledging today, Gerry rectified the problem without a hitch. Many thanks, Gerry.

    Tigervin

    15/06

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