- Urgent - ABA File is not picking up all employees for payrun

Jocelyn
Jocelyn Member Posts: 40 ✭
in Reckon Accounts (Desktop)

Good Morning

I am having issues with the creation of ABA files for our payrun. The ABA is not picking up all the employees, in fact it is only picking up the first person in our list. I preview it and it is only showing the one when all of them are ticked to be paid. I have tried to recreate the ABA file (IE hitting the EDIT button in ABA History) but is still not working. All employees are showing to be paid on this date. It is now showing two ABA files for todays date. And I can't seem to edit either one.

HELP! How can I fix this?

I have over 100 employees to pay today.......

Thanks

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Jocelyn

    It sounds like some employees don’t have “Bank Online” selected as the payment method in their record.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Jocelyn
    Jocelyn Member Posts: 40 ✭

    Hi Shaz

    They all do have the Bank Online option, we have been paying these people for years. I have been trying multiple times and now its picking up the first two only.

    We have even done a rebuild and verify of our data file and its still happening.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hmm … that’s strange then 🤔 Any ideas @Rav

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Sorry guys, I haven't come across this sort of behaviour before and it does sound pretty odd.

    @Jocelyn if you haven't sorted this as yet then I'd highly recommend giving our support team a buzz so we can get a tech to take a closer look into this with you. When you have a chance please give us a call on 1300 137 657

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