ABN and branch already registered

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Durkhan
Durkhan Member Posts: 3
edited January 3 in Reckon Payroll 🚀

Hi there i know this is is an issue lots of people have had but i have tried to get new payroll app to work but keep getting this message that abn is already in registered. any help would be great.

abn is 60973994018


Cheers durk

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,743 Community Manager Community Manager
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    @Durkhan

    Hi Durk

    Can you please give it another go now and let me know if it goes through successfully for you this time.

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  • Durkhan
    Durkhan Member Posts: 3
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    Hi Rav

    It went to the page to select year to date start and checked all details then pressed next and failed again. now the same message comes up again


    Cheers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,743 Community Manager Community Manager
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    then pressed next and failed again

    What happened specifically after pressing Next at this point above? ie. did an error message appear?

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  • Durkhan
    Durkhan Member Posts: 3
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    Hi yes sorry an error message that said could be a short term issue please try again

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,743 Community Manager Community Manager
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    Right ok. Can you please do the following this time -

    • Close the Payroll App in full ie. swipe it away from your currently running apps
    • Head over to https://payroll.reckon.com/ (preferably on a PC)
    • Sign in with the existing email address & password you were using with the old STP app
    • Follow the prompts to migrate your data
    • Once completed, login to the Payroll App on your phone


    Let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.