ABN and branch already registered

Durkhan
Durkhan Member Posts: 3 ✭
in Reckon Payroll App & Web

Hi there i know this is is an issue lots of people have had but i have tried to get new payroll app to work but keep getting this message that abn is already in registered. any help would be great.

abn is 60973994018


Cheers durk

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,079 Community Manager Community Manager

    @Durkhan

    Hi Durk

    Can you please give it another go now and let me know if it goes through successfully for you this time.

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  • Durkhan
    Durkhan Member Posts: 3 ✭

    Hi Rav

    It went to the page to select year to date start and checked all details then pressed next and failed again. now the same message comes up again


    Cheers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,079 Community Manager Community Manager

    then pressed next and failed again

    What happened specifically after pressing Next at this point above? ie. did an error message appear?

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  • Durkhan
    Durkhan Member Posts: 3 ✭

    Hi yes sorry an error message that said could be a short term issue please try again

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,079 Community Manager Community Manager

    Right ok. Can you please do the following this time -

    • Close the Payroll App in full ie. swipe it away from your currently running apps
    • Head over to https://payroll.reckon.com/ (preferably on a PC)
    • Sign in with the existing email address & password you were using with the old STP app
    • Follow the prompts to migrate your data
    • Once completed, login to the Payroll App on your phone


    Let me know how you get on.

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