Cannot open my 2021 file

Wendy_10862352
Wendy_10862352 Member Posts: 27 Reckoner Reckoner
in Accounts Hosted

Hello,

I hope you can help. I am unable to open our file. The message comes up saying that is has been updated to a newer version, but I didn't do that?

Can anyone help me with this as I am a bit concerned?

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,554 Accredited Partner Accredited Partner

    Certainly call me Kevin 0407744914

  • Ageoftaxation
    Ageoftaxation Reckon Staff Posts: 16 Reckon Staff

    Hi Wendy,

    • If no one in your team have upgraded company file to 2022 version and you are opening the correct company file, then here are the steps to help you ( If upgraded, use backup created and restore it from Launch accounts 2021 R2)

    * Log in to Reckon Hosted ( https://hosted.reckon.com/)

    * Click on Control panel

    * Click on 'Log off Remote sessions'

    * Log off your session only and refresh to double check if successfully logged out. Then log out from control panel/dashboard as well

    * Now try to login again to Reckon hosted and click on Launch accounts 2021 R2 to check if same company file is being open or not.

  • Wendy_10862352
    Wendy_10862352 Member Posts: 27 Reckoner Reckoner

    Thank you for your advice but it didn't work. One of the guys must of upgraded to the 2022 version.....will it matter if i use that file and adjust the PAYG for wages?

  • Wendy_10862352
    Wendy_10862352 Member Posts: 27 Reckoner Reckoner

    Thank you fo your help, but I eventually restored the back up so I am still using the 2021 file. I was trying to do that last week but couldn't locate it.

    Anyway all good.

    Thanks again.

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