STP Payroll info missing after upgrade

Lorri Neal
Lorri Neal Member Posts: 15 Novice Member Novice Member
in Reckon Accounts (Desktop)

I lodged the 'Finalise Year' to the ATO after the last pay run in June. I have just realised I didn't enter the FBT Amount. when I went to Employees>Process Single Touch Payroll, to resubmit the finalise year, I get this message

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We upgraded to 2022 on 1/7/22

Is there any way to fix this quickly??

Thank you

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Hi @Lorri Neal

    When going into the Process STP screen, are you selecting the correct financial year in the dropdown list?

    image.png


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  • Lorri Neal
    Lorri Neal Member Posts: 15 Novice Member Novice Member

    Hi Rav,

    Thanks for your reply

    I wasn't getting to that screen as the error message came up and I couldn't go any further.

    It now seems to have fixed itself somehow and all the info is there. Very strange.

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