Gov Connect STP file not uploading as pending

54668
54668 Member Posts: 42 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi all - my stp file is saving properly from my pay run in Reckon but when I try to upload it to Gov Connect, although it says 'success' at the top briefly, the file is not showing as Pending as it always has. Any ideas?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hi @54668

    One of the more common reasons for this is due to a mismatch in the type of pay event/STP file that has been created in your Reckon software vs the upload option you select in GovConnect.

    For example, if this STP file that you're trying to upload in GovConnect has been created as an Update Event or EOFY finalisation in Reckon Accounts then the respective upload option needs to be selected in GovConnect (example screenshot below).

    Is this the case for you?

    image.png


    Reckon.png

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  • 54668
    54668 Member Posts: 42 Reckoner Reckoner

    No Rav, this is a normal pay run w/e 8/7. Last weeks on 1/7 worked perfectly

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Ok and it was created as a normal pay run file in Reckon Accounts as well ie. no options were selected for Update Event, Full File Replacement etc in the software?


    If the above is all good then the other reason I've seen this occur is when you may have multiple products within the STP entity in GovConnect but the incorrect product has been selected for the upload.

    For example in the example screen recording below I have all four products selected in my STP entity and I just need to click on the one that I'm uploading the STP file from before clicking the Upload button.

    Select Product.gif


    Reckon.png

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  • 54668
    54668 Member Posts: 42 Reckoner Reckoner

    I only have desktop

    image.png

    I just noticed it is showing 1/7/22 on the icon, which I submitted last week with success.

    image.png

    Could that be the problem?

    My file for todays pay run is definitely dated 8/7/22

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hmm no that all looks fine.

    Ok the last thing I can suggest is checking if the GST branch number that your STP entity in GovConnect has been setup with and whether your company file in Reckon Accounts also has that same branch number set in the 'Company Information' section.

    Example below -

    You'll see that my STP entity below has been registered with my GST branch of 778 in GovConnect.

    image.png


    And importantly, I have the same branch number listed in my Company Information section within Reckon Accounts.

    image.png


    Reckon.png

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  • 54668
    54668 Member Posts: 42 Reckoner Reckoner

    Rav, I am so sorry. I have just been advised that I am trying to submit using our old ABN and company details when we have new from 1/7/22. I am not sure what I need to do.

    Our accountant is coming out to help me as I am a bit lost with all the changes.

    Thank you for your help.

  • 54668
    54668 Member Posts: 42 Reckoner Reckoner

    Hi again Rav

    We have changed our company legal name (not trading name) and our ABN. What needs to be done in Reckon so it will link with the ATO to submit our payroll through STP please? The ATO says all is done at their end. When I log into Govconnect in the customer portal there is only the old legal name as an option to go into.

    I have altered the details in company information in Reckon.

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hi @54668

    If you've changed your ABN then you'll need to create a new STP entity for the new ABN in GovConnect.

    You can do so within the existing account clicking Add Product ➡️ Reckon GovConnect ➡️ Setup the STP entity ➡️ Register the Software ID with the ATO ➡️ Upload any STP submissions for the new ABN to this STP entity rather than the old one.


    Add GC.gif


    Just as an aside, have you OR did you need to perform any finalisations for the submissions that you sent for the old ABN?

    Reckon.png

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  • 54668
    54668 Member Posts: 42 Reckoner Reckoner

    Thank you! I have finalised the year for the old ABN

  • 54668
    54668 Member Posts: 42 Reckoner Reckoner
    image.png

    Hmm won't let me set up with the new ABN

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    That means the ABN is already registered to GovConnect in a different account. What's the ABN you're trying to enter?

    Reckon.png

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  • 54668
    54668 Member Posts: 42 Reckoner Reckoner

    29008114832 is the new ABN

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Cool thanks, just had a look and it wasn't registered but instead there was an issue with its registration in the system. I've cleared that off now so you should be able to give it another go.

    Reckon.png

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  • 54668
    54668 Member Posts: 42 Reckoner Reckoner

    Rav, you are an absolute genius. Seems to have worked. Thanks!

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