Opening as new customer

Dianne Boardman

I've used this program for many years, but lately when I open Personal Plus 2022 it treats me as a new customer, it doesn't open my existing file I've been working on.

Rav

Hi @Dianne Boardman

There's info on the causes of this in the help guide linked below along with how to resolve it.

In particular, I'd recommend that you ensure your filename is less than 8 characters in length.

https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

Dianne Boardman

Many thanks Rav, I've printed it out and will read through it now.

Dianne Boardman

Hi Rav,

It worked perfectly, thank you so much for your help, greatly appreciated.

Rav

Great to hear, thanks for letting me know ☺