Upgrade to 2022 R2 not working

Stuart Charlton
Stuart Charlton Member Posts: 10 Reckoner Reckoner
in Accounts Hosted

Hi,

I have upgraded my two company files to 2022 R2 but when I click on the Launch Accounts 2022 R2 button on the control panel, it tries to open in 2021 R2 and puts up an error message

image.png

How do you fix this please?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 2022

    Go to the Control panel, before you click Launch and Log off remote users, and try again

  • Bruce
    Bruce Member Posts: 442 Professional Partner Professional Partner

    Also close your browser and re-open it

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  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I don’t have a problem with Chrome but I use Mozilla Firefox as my default

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  • Stuart Charlton
    Stuart Charlton Member Posts: 10 Reckoner Reckoner

    Thank you for the replies.

    I logged out, closed the browser, and restarted and it allowed me to open the company file successfully.

    They should put these procedures in the upgrading notes to stop the panic and time wasting.

    I appreciate the "Community's" assistance.

    Regards,

    Stuart

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Glad you got it sorted

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    @Zappy

    I'm sure you're already aware but for others that come across this thead, the reason why this scenario occurs is simply down to the file session not being closed properly. When finished working on a file, the best course of action is to use the File ➡️ Exit option so that the file and session is closed properly and in full.

    If only the browser tab/window is closed (as an example), Hosted will attempt to open the same version as it wasn't closed.


    There's a help guide that outlines this in more detail which is indeed listed in the Reckon Accounts Hosted upgrade guide and there's also a Community article as well which I'll link below -

    https://community.reckon.com/discussion/8031738/when-i-click-launch-accounts-hosted-the-incorrect-version-opens-what-do-i-do-%E2%84%B9


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  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    How could you possibly think everyone always does the right thing @Zappy, many times people don’t even know what the right thing is - in my experience anyway.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Actually I was under the impression that it’s more important to go to settings and select logout, that’s what I tend to impress upon people. But I’ll stand corrected

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