Upgrade to 2022 R2 not working
Hi,
I have upgraded my two company files to 2022 R2 but when I click on the Launch Accounts 2022 R2 button on the control panel, it tries to open in 2021 R2 and puts up an error message
How do you fix this please?
Comments
-
Go to the Control panel, before you click Launch and Log off remote users, and try again
1 -
Also close your browser and re-open it
1 -
This content has been removed.
-
I don’t have a problem with Chrome but I use Mozilla Firefox as my default
1 -
This content has been removed.
-
Thank you for the replies.
I logged out, closed the browser, and restarted and it allowed me to open the company file successfully.
They should put these procedures in the upgrading notes to stop the panic and time wasting.
I appreciate the "Community's" assistance.
Regards,
Stuart
1 -
Glad you got it sorted
1 -
This content has been removed.
-
I'm sure you're already aware but for others that come across this thead, the reason why this scenario occurs is simply down to the file session not being closed properly. When finished working on a file, the best course of action is to use the File ➡️ Exit option so that the file and session is closed properly and in full.
If only the browser tab/window is closed (as an example), Hosted will attempt to open the same version as it wasn't closed.
There's a help guide that outlines this in more detail which is indeed listed in the Reckon Accounts Hosted upgrade guide and there's also a Community article as well which I'll link below -
1 -
This content has been removed.
-
How could you possibly think everyone always does the right thing @Zappy, many times people don’t even know what the right thing is - in my experience anyway.
2 -
This content has been removed.
-
Actually I was under the impression that it’s more important to go to settings and select logout, that’s what I tend to impress upon people. But I’ll stand corrected
0
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 36 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 28 Reckon Mate App
- 2.7K Reckon One
- 12 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 22 Reckon Insights
- 100 Reckon API
- 309 Point of Sale
- 1.9K Personal Plus and Home & Business
- 69 About Reckon Community