One employee missing

Kris_Williams
Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
edited January 3 in Reckon Payroll

2 employees processed weekly, but for one of them only the super amount transferred to her MyGov account

DOB is entered and state tax ticked

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hey Kris

    Just checking, is this from the Payroll App or a different Reckon software?

    If its related to the Payroll App, can you let me know if there was a custom earnings item created and used in the pay runs and if so, whether the 'tax applicable' option was selected in its setup?

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    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Yes it is from the Payroll app Rav, I have asked the client to check your questions. I saw the STP transfers on the phone and they included both employees, 1 employee transferred correctly, however only super from other employee was transferred

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Thank you @Rav , my friend followed up on your suggestion and it’s all sorted and lodged successfully.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Good stuff Kris, glad to hear its sorted 👍

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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