Issues with company file in new upgrade

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NishSal
NishSal Member Posts: 1 ✭
in Accounts Hosted

We have two companies setup on Reckon Accounts Hosted and multiple users with their own profile logins and Passwords.

At the time of upgrading to the new 2022 version, I followed the same steps to setup both companies through restoring from a backup.

One company is working fine.

But the other one doesn’t work properly. It can only be opened using my Profile logins. If anyone else from our staff login with their own credentials then it doesn’t open.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,306 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I have never had to restore from a backup, click on 2022 version, it does a backup then opens file in latest version

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