We cannot open our company file; Error -6000 - 80 YIKES!

mardendonna

Hi fellow Reckoners,

I need some help. We have Reckon Accounts Hosted (Premier : Accountant Edition 2022). We have 5 users / licenses and I host the multi user access component and therefore all share the company file. A few weeks ago I installed the 2022 edition and R2 tax update and all was well.

But a few days ago none of us have been able to get into Reckon using the company file and are getting the following error:

"An error occurred when Reckon Accounts tried to access the company file. Please try again. If the problem persists, contact Reckon Technical Support and provide them with the following error codes: (-6000, -80)."

I've always found my answers on the forum without the need to post my issue, but I am stumped. After several hours of trying to find a solution, I'm at a loss.

Reckon support opens tomorrow (Monday 9.30am) but we are trying to get payroll done before then.

Any leads or advice would be appreciated.

Thanks,

Donna

GerryWinter

Do you have more than one machine if so has everyone upgraded to the same version, are you trying to do a backup,

Zappy

Mardendonna there is a kb article for this. Did you look at help.reckon.com? The article is 3982.

Its far too complex to explain here

Call me if you're stuck

Zappy 0407 744 914