PROBLEMS WITH RENEWAL

Bazza

To solve the recurring problem with renewals is it best to buy a new subscriptions and download a new version of Reckon Accounts Personal.

Obviously you would need to backup data first and restore to new install

GerryWinter

Definitly NOT as your new downloads are on your members site, call me if you want a hand.

Husudu

Hi Gerry,

Do you deal with all reckon products?

I have issue unlocking my reckon Elite Practice Management (Enterprise), even though the product is registered

GerryWinter

I dont do Elite but i can ring Reckon on Monday and get it sorted for you.

Husudu

Thanks Gerry,

All good, I will contact them on Monday, I was hoping to get quick solution before then.

Thanks @GerryWinter

Bazza

https://community.reckon.com/discussion/comment/20631767#Comment_20631767

I had this problem last renewal and we could not fix Reckon Personal inventory. Also Program did not activate on rollover and I had to contact Reckon to get the key. The downtime is not acceptable.