PROBLEMS WITH RENEWAL

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Bazza
Bazza Member Posts: 18 ✭
in Personal Plus and Home & Business

To solve the recurring problem with renewals is it best to buy a new subscriptions and download a new version of Reckon Accounts Personal.

Obviously you would need to backup data first and restore to new install

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
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    Definitly NOT as your new downloads are on your members site, call me if you want a hand.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Husudu
    Husudu Member Posts: 2 ✭
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    Hi Gerry,

    Do you deal with all reckon products?

    I have issue unlocking my reckon Elite Practice Management (Enterprise), even though the product is registered

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
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    I dont do Elite but i can ring Reckon on Monday and get it sorted for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Husudu
    Husudu Member Posts: 2 ✭
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    Thanks Gerry,

    All good, I will contact them on Monday, I was hoping to get quick solution before then.

    Thanks @GerryWinter

  • Bazza
    Bazza Member Posts: 18 ✭
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    https://community.reckon.com/discussion/comment/20631767#Comment_20631767

    I had this problem last renewal and we could not fix Reckon Personal inventory. Also Program did not activate on rollover and I had to contact Reckon to get the key. The downtime is not acceptable.

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