Accrue leave different on pay slip / employee centre and payroll

My employee accruals for personal and annual leave match on their payslip and in the employee centre but when I process payroll different amounts come up. Can anyone help me with why this is happening and what I can do about it PLEASE!

Comments

Kris_Williams

Have you tried rebuilding your file, if not rebuild 3 times

Acctd4

This is a known issue but is random & only occurs for some people so Reckon have been unable to identify exactly what causes it in every case. I've never had it happen on any of my own or any client files that I've set up but I always only ever set leave accruals to Per Hour so my personal feeling is it may be related to the original leave accrual configuration. (NOTE: Per Hour accrual is the actual entitlement as per the NES & - unlike Per Pay - this also accommodates variations in work hours eg an employee changing from FT > PT!)

I've recently assisted another user with this issue (who had leave set to Per Pay) but having exhausted all the possible fixes/workarounds, the issue has remained so their last option is sending the file to Reckon to do a data repair on it (which is a separate paid service) which will hopefully fix it.

I would try the other suggestions first, which includes Kris's suggestion above:

https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

(PS Personally, I wouldn't recommend Workaround 2 (setting up a new Employee record) as this can cause major issues with Employee Numbers/STP reporting 😬 )

PottsvillePhysio

Thanks I will give that a try

Charley

I have a spreadsheet that follows personal/holiday/TIL mainly because I find that once leave is stuffed up for whatever reason at least I can recreate the leave accruall; if you would like it email me on charley@vanrotterdam.com.au

PottsvillePhysio

Thanks - I emailed you

PottsvillePhysio

Tried the rebuild - didn't work unfortunately

Can I change leave accrual to per hour if they are already set up as per pay, if yes how do I do that?

Thanks

Kris_Williams

Edit each name and go to Leave tab and change to per hour and enter the new rate

Acctd4

Yes - Go into each employee's Leave Details tabs to edit:

IMPORTANT: Make sure you set the correct hourly accrual based on your standard working hours!

As a guide, for a 38-hr week:

PL = 0.03846 (NOTE: RA will automatically revert this to 0.03833 due to rounding - This is fine!)
AL = 0.07692 (eg double PL) (NOTE: RA will automatically revert this to 0.07694 due to rounding - This is fine!)
LSL = 0.01667 (This is the WA entitlement - also applicable for NSW, QLD & TAS - of 8.6667 weeks after 10 years then 4.333 weeks after next consecutive 5 year period)

TIP: I set the leave up in the Employee Defaults also so that the setup is automatic for any new employees (Under Edit > Preferences > Payroll & Employees > Company Preferences):

NOTE: Setting the Leave accrual to per hour means it is entirely reliant on the Hours you enter on a Timesheet/Paycheque. Therefore, if you have some employees on Salary Payroll Items that you don't normally enter any hours for, you MUST now enter them otherwise it won't calculate any leave:

PottsvillePhysio

Hi,

thank you very much

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