Renewal date

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Kris_Williams
Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

Where can you see the renewal date of Reckon Hosted in the control panel or the program itself?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,031 Community Manager Community Manager
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    Hi Kris

    Go into the Hosted control panel, click on Manage Users, select your User ID and you'll be presented with information including your expiry date.

    Old screenshot but should look something like the below


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  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Thanks, the one place I didn’t go!

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2022
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    Does this mean it has been renewed- and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,031 Community Manager Community Manager
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    Hi @Kris_Williams

    Just checked in with the Customer Service team around this and if a payment option (credit card) has been loaded on the Hosted account the renewal will occur automatically around 9pm on the renewal date. I'll link some info below on how to add a payment option to the Hosted account.

    In the case of this specific account, the team have also let me know that its been renewed successfully.



    and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?

    In regard to the above, if it doesn't get renewed on time the Hosted account goes into an 'expired' status. The files/data will remain intact as we know there are instances where things get lost in the shuffle and a renewal can get missed etc. The Hosted T&C's mention that files will get deleted after 30 days from the expiry.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kris_Williams
    Kris_Williams Member Posts: 3,492 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    thanks Rav, yes there are payment details entered, hopefully all good