Renewal date

Kris_Williams

Where can you see the renewal date of Reckon Hosted in the control panel or the program itself?

Rav

Hi Kris

Go into the Hosted control panel, click on Manage Users, select your User ID and you'll be presented with information including your expiry date.

Old screenshot but should look something like the below

Kris_Williams

Thanks, the one place I didn’t go!

Kris_Williams

Does this mean it has been renewed- and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?

Rav

Hi @Kris_Williams

Just checked in with the Customer Service team around this and if a payment option (credit card) has been loaded on the Hosted account the renewal will occur automatically around 9pm on the renewal date. I'll link some info below on how to add a payment option to the Hosted account.

In the case of this specific account, the team have also let me know that its been renewed successfully.

https://community.reckon.com/discussion/8028475/how-do-i-add-a-payment-option-to-my-reckon-accounts-hosted-account

and what happens if it didn’t get renewed on time, would the files still be there pending payment, or would they be lost, except for downloaded backups?

In regard to the above, if it doesn't get renewed on time the Hosted account goes into an 'expired' status. The files/data will remain intact as we know there are instances where things get lost in the shuffle and a renewal can get missed etc. The Hosted T&C's mention that files will get deleted after 30 days from the expiry.

Kris_Williams

thanks Rav, yes there are payment details entered, hopefully all good