After renewed license for 'Reckon Account Enterprise 2022', no installation key code provided

CK
CK Member Posts: 7 Reckoner Reckoner
in Reckon Accounts (Desktop)

Dear support,

Our company currently using 'Reckon Account Enterprise 2021' and our license will be expired early Jan, 2023.

Upon recevied the license renew reminder, we renewal our 'Reckon Account Enterprise 2022' license. However, no installation key code has been provided after we made the payment online.

We want to take this chance to upgrade our 'Reckon Account Enterprise 2021' to 2022 version. Hence, it need a Installation key code. Should we use the old one on hand (i.e. the one for 2021 version) ? Or, will your company provide us a new one as we have just renewed our license to 2022 version ?

Please kindly advise.

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,719 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    If you login to the Reckon members site using your customer number and pin, you can download the software and installation key

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Hi CK

    If you login to the Reckon Members Area here - https://members.reckon.com/ with your Customer ID & PIN and click on 'Download Software', you'll be able to download your 2022 version from there and it will also outline the installation details you'll need for activation.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,652 Reckon Community Manager Community Manager

    Oops I was too slow 😄. Kris is on the money

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