Hi, I am using Reckon One Payroll.

admin_alliz

I have created a payrun with 10 employees and saved and clicked on finish payrun and it then shows status as paid and all 10 employees are listed. I then go to bank payments and click on add and enter the details and then click Create, when the page reopens I click on add payment item and only 9 employees are listed. How do I fix this

Tomas Cotter

Hi admin_alliz,

Is it possible the employee's Payment method might be in Cash? It should be in Direct deposit. If it is not this causing the issue please feel free to give us a call and we can go in and check the book with your permission.

Thank you