Hi, I am using Reckon One Payroll.

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admin_alliz
admin_alliz Member Posts: 1 ✭
in Reckon One

I have created a payrun with 10 employees and saved and clicked on finish payrun and it then shows status as paid and all 10 employees are listed. I then go to bank payments and click on add and enter the details and then click Create, when the page reopens I click on add payment item and only 9 employees are listed. How do I fix this

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  • tommy86
    tommy86 Moderator, Reckon Staff Posts: 12 Moderator Moderator
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    Hi admin_alliz,

    Is it possible the employee's Payment method might be in Cash? It should be in Direct deposit. If it is not this causing the issue please feel free to give us a call and we can go in and check the book with your permission.

    Thank you

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