Data download for Reckon Accounts Personal Plus not working since 6/02/2023

Chris Campbell
Chris Campbell Member Posts: 12 ✭
edited February 10 in Personal Plus and Home & Business

Data download for Reckon Accounts Personal Plus not working since 6/02/2023, Is anyone else having this problem. Can someone help me please

Chris

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager
    edited February 10

    Hi Chris

    I just tested on my install of Personal Plus 2021 and its downloaded the latest share price information as normal, see screenshot example below -

    image.png


    Are you finding all of your shares are not updating or only a certain one/few?

    I'll add a help guide below which outlines the most common causes of share price update failures and how to resolve them.

    https://help.reckon.com/article/yrcd0g4oe0-kba-5513-share-prices-are-not-updating


    Reckon Logo - Signature.png
  • Chris Campbell
    Chris Campbell Member Posts: 12 ✭

    Hi thanks for the quick reply, no share prices have downloaded since the 6/02/2023

    Chris

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