How do I 'pay' a credit note

Retreev

I have a credit note from a supplier that I have entered through 'enter bills'. The issue I have is that we don't have any more invoices from this supplier and therefore, when I go to 'pay bills', there is nothing there.

The supplier has refunded the money to us, but I don't know how to allocate it to get rid of it from the supplier listing.

Any help greatly appreciated!

Thank you.

Kris_Williams

I did this exercise to be able to answer the question

i went to make deposits, from Supplier, to Accounts payable

then went to Pay bills and applied the credit

Acctd4

Just to add to Kris's answer .... due to a long-standing glitch with stand-alone Deposits, the Payee (in this case, Supplier) name drops out meaning this transaction doesn't show up in the Supplier's transaction list.

To fix this, find the Deposit in your bank account register & add/select the Supplier name again here then click on Record to save. It will now be listed in the Supplier Centre transactions

Retreev

Sorry for the delay in the reply - this worked, thank you!

I did have to go back into the bank register to 'attach' the supplier name again, but it worked and I now have a zero balance for that supplier.

Thank you again.

Acctd4

Good to hear @Retreev ☺️

Jane_7756526

Hi

I'm unable to clear the credit.

I've deposited the refunded funds and created a credit note but (despite re-entering the supplier name numerous times into the deposit) I can't see the deposit when I go into Pay Bills.

Any advice would be welcome.

Thx

Acctd4

Hi @Jane_7756526

You need to also select the Supplier name again in the Bill Credit Customer:Job column too:

Then Save & Close it again & you should then see the available credit in Pay Bills 😊

Jane_7756526

Hi

I'm only able to select customers (not suppliers) from that column.

Regards

Acctd4

You need to post the Bill Credit line entry specifically to your Accounts Payable account (with NO tax code!) in order to select the supplier name there.

The A/P allocation is what send it to Pay Bills & the name allocation determines the supplier allocation 😊

Kris_Williams

the supplier name should be the name the credit note is made out to and the refund also, if you select accounts payable in the account column the customer:job column then shows suppliers

Jane_7756526

I got it to work by tricking the system - used an existing entry to access the credit and then edited the existing entry to reflect what I actually wanted and then recreated the sacrificial entry. A bit off phaffing but I'm very happy credit situation is sorted.

Thanks for all your suggestions.

Kris_Williams

glad you worked it out, congrats