RAH ONLINE BANKING CENTRE

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 334 Reckon Star Reckon Star
in Accounts Hosted

Have processed payroll and found the pays have gone to wrong bank account. I have amended each pay run and the pays are appearing in the online banking centre, however when I preview the ABA file, it is showing as nil.

How can I fix this?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have you used the online banking before, is the online bank setup correctly?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 334 Reckon Star Reckon Star

    Hi, yes I use it every second day.

    I processed the wages and didn't change the bank account in the wages screen.

    When I went into the Online banking centre the transactions were there, but when I viewed the ABA file it was showing nothing - zero balances.

    To get through I have had to delete the pay run and process the again. Not very happy about it.

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    That’s what I would have suggested you do, so all working now?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 334 Reckon Star Reckon Star

    but surely there is another way. That is ridiculous having to delete a whole pay run and redo.

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I don’t know how thhe online bank could have changed, have you done a data rebuild lately?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited March 2023

    Hi Jo-Anne

    It looks like it could be related to firewall settings &/or the configuration in a server environment. Check out another thread on this here, where one solution was to edit/refresh the Paycheque data:

    https://community.reckon.com/discussion/6352173/0-aba-file-preview

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 334 Reckon Star Reckon Star

    We have 2 bank accounts, when I processed the wages I selected the incorrect account. I edited each pay run to select the correct bank account. The employees were showing in the online banking centre screen, however the ABA review was empty.

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