Something Went Wrong Message

Janelle Robertson
Janelle Robertson Member Posts: 15 Reckoner Reckoner
edited January 3 in Reckon Payroll

Hi,

I have recently upgraded to the premium payroll app from the basic and have been attempting to Prepare for STP Phase 2. But receive Something went wrong message. I have attempted to do this on both the desktop and laptop on different browsers, as I read this worked for another user.

This hasn't helped. I am still receiving the same message. Any suggestions?

Thanks

Janelle

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Hi Janelle,

    I think I might be able to assist you with this but I'll need to take a look first.

    Can you let me know the ABN that you've registered to your Payroll App account.

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  • Janelle Robertson
    Janelle Robertson Member Posts: 15 Reckoner Reckoner

    Hi Rav,

    ABN is 71 889 415 676

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Great thanks @Janelle Robertson

    Can you please give it another go when you have a chance. It should work this time around but let me know if not.

    You may need to logout of your account first but see how you go.

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Janelle Robertson
    Janelle Robertson Member Posts: 15 Reckoner Reckoner

    Thanks it's working now.

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