Something Went Wrong Message

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Janelle Robertson
Janelle Robertson Member Posts: 15
edited January 3 in Reckon Payroll 🚀

Hi,

I have recently upgraded to the premium payroll app from the basic and have been attempting to Prepare for STP Phase 2. But receive Something went wrong message. I have attempted to do this on both the desktop and laptop on different browsers, as I read this worked for another user.

This hasn't helped. I am still receiving the same message. Any suggestions?

Thanks

Janelle

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,006 Community Manager Community Manager
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    Hi Janelle,

    I think I might be able to assist you with this but I'll need to take a look first.

    Can you let me know the ABN that you've registered to your Payroll App account.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Janelle Robertson
    Janelle Robertson Member Posts: 15
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    Hi Rav,

    ABN is 71 889 415 676

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,006 Community Manager Community Manager
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    Great thanks @Janelle Robertson

    Can you please give it another go when you have a chance. It should work this time around but let me know if not.

    You may need to logout of your account first but see how you go.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Janelle Robertson
    Janelle Robertson Member Posts: 15
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    Thanks it's working now.