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Something Went Wrong Message

Janelle Robertson

Hi,

I have recently upgraded to the premium payroll app from the basic and have been attempting to Prepare for STP Phase 2. But receive Something went wrong message. I have attempted to do this on both the desktop and laptop on different browsers, as I read this worked for another user.

This hasn't helped. I am still receiving the same message. Any suggestions?

Thanks

Janelle

Accepted answers

All comments

Rav

Hi Janelle,

I think I might be able to assist you with this but I'll need to take a look first.

Can you let me know the ABN that you've registered to your Payroll App account.

Janelle Robertson

Hi Rav,

ABN is 71 889 415 676

Rav

Great thanks @Janelle Robertson

Can you please give it another go when you have a chance. It should work this time around but let me know if not.

You may need to logout of your account first but see how you go.

Janelle Robertson

Thanks it's working now.