can't load report same time when Multi user mode

Ms Yuen
Ms Yuen Member Posts: 30 ✭
in Reckon Accounts (Desktop)

Hi Rav,

I'm currently use Enterprise version on multi user mode, but i load the report on my computer, my colleague can't input the transaction in her computer on same time. would you please provide the solution for your reference.


Best regards,

Vick

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,062 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I know there are some things that can’t be done in multi user mode, perhaps it’s because the new transaction will impact the report, I’m not the expert in this area though.

  • Acctd4
    Acctd4 Accredited Partner Posts: 2,975 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Vick

    Can you give an example of which report & what transaction ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Ms Yuen
    Ms Yuen Member Posts: 30 ✭
    image.png

    Please advise solutions

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 963 Reckon Staff

    Hi @Ms Yuen

    You mentioned that your coworker is putting information into a pay bills transaction.

    You need to provide an example of the report you are generating when you are logged in as the admin user.

    You should also check to see if the Admin user is editing any of the Lists, including the List of Chart of Accounts, Items, Customers, Suppliers, etc.

    The "List data in use" message alerts us that the admin user's current location may have an impact on the tasks that other users are working on. As a result, the area needs to be "locked" until the admin user has finished their current task.

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Ms Yuen
    Ms Yuen Member Posts: 30 ✭

    Thank you all for reply and assistance.

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