Email address I am sending Payslips from

Barbara Allen-Guthrie
Barbara Allen-Guthrie Member Posts: 124 ✭✭
edited April 2023 in Reckon Accounts (Desktop)

The payslips I email out always have the wrong sent email address and I need to manually change them every time for every employee.

As I work for several clients and have 3 different emails addresses the wrong one is selected, and I don't know how to tell Reckon to use my email address and not the company I work for.

I am using Reckon Enterprises, and Outlook Microsoft 365.

Help

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 2023

    Hi Barbara

    I think it's connected to email address of the user licence. If you want it to come from your email address, you may need to share the files to your own Reckon Customer ID/User Name & log in under that one (eg your own, not the business you're working for).

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Barbara Allen-Guthrie
    Barbara Allen-Guthrie Member Posts: 124 ✭✭

    Hi Shaz

    I actually think or thought I had, as the other business does not even use Reckon software at all.

    The user licence etc is all in my personal email address.

    The Hosted login etc is all linked to my personal email also, but whenever I select email payslips it comes up under the wrong email address.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,314 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hmm ... I could be wrong then.

    @Rav will know ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi @Barbara Allen-Guthrie

    Can I just clarify, are you using Hosted or Enterprise? I only ask as your opening post mentions Enterprise however the follow-up reply to Shaz above states Hosted so just want to confirm.


    With Reckon Accounts, email settings are configured in the 'Send Forms' menu, example below.


    Reckon Accounts Hosted is a little different. The email address for outbound emails from Hosted will be sent from [email protected]. There's a bit more info on this in the guide below however something to note is, if a recipient replies to the email sent from Hosted it will be delivered to the email address you have listed in the 'Company Information' screen.



    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Barbara Allen-Guthrie
    Barbara Allen-Guthrie Member Posts: 124 ✭✭
    edited April 2023

    Sorry Rav to confuse you I use both, but mostly Enterprises when I can as it is so much easier to use.

    Thanks for the screen shot I will try this out.


    Also do you know why I need to save my company files, in User/Public/Public Documents/Intuit/Quickbooks/Company Files etc.. as this takes me 9 clicks every time I open a file?

    I used to save to my Documents folder which I am using all day every day and was so easy, but was advised I should not save the files there!

  • Barbara Allen-Guthrie
    Barbara Allen-Guthrie Member Posts: 124 ✭✭

    Hi Rav I assume I was to put my own email address in the email id not the one below, so did that but then got the message Invalid Email Details, and the payslip did not go




  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi @Barbara Allen-Guthrie

    Sorry I should added a bit more context earlier. Yes the above screenshot is just an example and you need to enter your own configuration for the email address service that you want to use.

    One of the key things is, you'll need to know the email settings for the email service you're using. There's a guide which I'll add below that has info and also links to some of the major ISP's around Aus in case you're using one of their email addresses.


    It might be easier to give our our tech support team a buzz so we have a technician work through this with you just to make sure we have thing setup the way you need.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Barbara Allen-Guthrie
    Barbara Allen-Guthrie Member Posts: 124 ✭✭

    Thanks Rav I will give them a call