Email address I am sending Payslips from

Barbara Allen-Guthrie

The payslips I email out always have the wrong sent email address and I need to manually change them every time for every employee.

As I work for several clients and have 3 different emails addresses the wrong one is selected, and I don't know how to tell Reckon to use my email address and not the company I work for.

I am using Reckon Enterprises, and Outlook Microsoft 365.

Help

Acctd4

Hi Barbara

I think it's connected to email address of the user licence. If you want it to come from your email address, you may need to share the files to your own Reckon Customer ID/User Name & log in under that one (eg your own, not the business you're working for).

Barbara Allen-Guthrie

https://community.reckon.com/discussion/comment/20635627#Comment_20635627

Hi Shaz

I actually think or thought I had, as the other business does not even use Reckon software at all.

The user licence etc is all in my personal email address.

The Hosted login etc is all linked to my personal email also, but whenever I select email payslips it comes up under the wrong email address.

Acctd4

Hmm ... I could be wrong then.

@Rav will know ?

Rav

Hi @Barbara Allen-Guthrie

Can I just clarify, are you using Hosted or Enterprise? I only ask as your opening post mentions Enterprise however the follow-up reply to Shaz above states Hosted so just want to confirm.

With Reckon Accounts, email settings are configured in the 'Send Forms' menu, example below.

Reckon Accounts Hosted is a little different. The email address for outbound emails from Hosted will be sent from accountshosted@reckon.com. There's a bit more info on this in the guide below however something to note is, if a recipient replies to the email sent from Hosted it will be delivered to the email address you have listed in the 'Company Information' screen.

https://help.reckon.com/article/dnj0kt8nj0-kba-4676-customers-receiving-emails-from-accountshosted-reckon-com-and-not-from-my-email-address

Barbara Allen-Guthrie

Sorry Rav to confuse you I use both, but mostly Enterprises when I can as it is so much easier to use.

Thanks for the screen shot I will try this out.

Also do you know why I need to save my company files, in User/Public/Public Documents/Intuit/Quickbooks/Company Files etc.. as this takes me 9 clicks every time I open a file?

I used to save to my Documents folder which I am using all day every day and was so easy, but was advised I should not save the files there!

Barbara Allen-Guthrie

Hi Rav I assume I was to put my own email address in the email id not the one below, so did that but then got the message Invalid Email Details, and the payslip did not go

Rav

Hi @Barbara Allen-Guthrie

Sorry I should added a bit more context earlier. Yes the above screenshot is just an example and you need to enter your own configuration for the email address service that you want to use.

One of the key things is, you'll need to know the email settings for the email service you're using. There's a guide which I'll add below that has info and also links to some of the major ISP's around Aus in case you're using one of their email addresses.

https://help.reckon.com/article/t78wu9layz-kba-5391-webmail-and-reckon-accounts-business-2016

It might be easier to give our our tech support team a buzz so we have a technician work through this with you just to make sure we have thing setup the way you need.

Barbara Allen-Guthrie

Thanks Rav I will give them a call