Error message on single touch payroll

carrby8961 Member Posts: 2

Once i Have submitted My amounts in STP , i go back and check and it says error, where it normally tells me pending or it has gone through. Am i doing somethin wrong? I have done this hundreds of times before & never had this message


  • Kris_Williams
    Kris_Williams Member Posts: 3,199 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Could be the ATO have a problem, wait till tomorrow and try again or wait until you lodge next week and this week's figures will be included then

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,176 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 16

    @carrby8961 Have you added any new Employees or Payroll Items since your last submission or edited any of the payroll or Company Info ?

    Click on the Error link on that submission & view the error message. That will indicate the cause. If you’re still not sure what it refers to, paste it here & we can advise further ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • carrby8961
    carrby8961 Member Posts: 2

    All good, must have been an ATO Issue, workin ok now, thanks for the help