Error message on single touch payroll

carrby8961
carrby8961 Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

Once i Have submitted My amounts in STP , i go back and check and it says error, where it normally tells me pending or it has gone through. Am i doing somethin wrong? I have done this hundreds of times before & never had this message

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,197 Reckon Hall of Famer Reckon Hall of Famer

    Could be the ATO have a problem, wait till tomorrow and try again or wait until you lodge next week and this week's figures will be included then

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,123 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2023

    @carrby8961 Have you added any new Employees or Payroll Items since your last submission or edited any of the payroll or Company Info ?

    Click on the Error link on that submission & view the error message. That will indicate the cause. If you’re still not sure what it refers to, paste it here & we can advise further ☺️

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  • carrby8961
    carrby8961 Member Posts: 2 Novice Member Novice Member

    All good, must have been an ATO Issue, workin ok now, thanks for the help

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