Is Reckon hosted down and out?

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Burnbaby
Burnbaby Member Posts: 27
edited April 2023 in Accounts Hosted

Just logged into reckon as per normal but once in cannot do anything?

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,360 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I just logged in and was able to pull up some reports

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    edited April 2023
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    Hi @Burnbaby

    I just logged into Reckon Accounts Hosted and was able to access and use it as normal. What is happening specifically after you login and attempt to use Hosted? Are you encountering an error message?

    Which browser are you using? Do you experience any issues if you try logging in using a different browser?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Grays1486
    Grays1486 Member Posts: 3
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    I logged into my account this morning and everything was going alright up until i attempted to report the payroll it went off line and now I cannot log back in it is saying Im already logged in try using another username

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,460 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @Grays1486 This often happens as a result of not exiting/disconnecting from the session. Although you’re no longer “logged in”, the connection is still active on Reckon’s end.

    Follow these simple few steps here to resolve it:

    ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)