✅ SOLVED: Employee settings changing after completing STP Phase 2 Migration Assistant

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Rav
Rav Administrator, Reckon Staff Posts: 15,435 Community Manager Community Manager
edited July 2023 in Reckon Accounts (Desktop)
Known Issue - Solved.gif

🛑 Known Issue - SOLVED ✅

Employee settings are changing after completing the STP Phase 2 Migration Assistant

Hi everyone

We've confirmed a couple of issues occurring in the new 2023 version of Reckon Accounts Desktop after completing the STP Phase 2 Migration Assistant.


What are the issues?

  • An employee's 'Pay Method' is changing from Bank (Online) to Cheque after completing the STP Phase 2 Migration Assistant.
  • Leave accrual rate is being rounded to 2 decimal places.
  • The 'use time data to create paycheques' option becomes unticked.
  • The 'reset hours each new year' option becomes unticked in Leave Details.
  • The 'Year Begins On' is reverting to January in Leave Details.


⛔ This only occurs after fully completing the STP Phase 2 Migration Assistant. If you have not yet upgraded to Reckon Accounts Desktop 2023 you will not be affected.

ℹ If you have upgraded to 2023 but not yet completed the STP Phase 2 Migration Assistant you are not affected and we recommend just holding off on doing so while we work on this.


Which software does this affect?

  • Reckon Accounts Business Desktop 2023 (AU)
  • Reckon Accounts Hosted 2023 (AU)


I'm affected by this, what can I do?

We've broken this down into specific scenarios depending on how far you're into the upgrade process and/or used the 2023 version.

Check out our guide linked below for a full step by step walkthrough and instructions.

https://help.reckon.com/article/n0057hac5u


What is Reckon doing about it?

Our teams are currently working on a fix for this issue to ensure it doesn't occur during the completion process of the STP Phase 2 Migration Assistant.

Further updates on this to follow.

__________________________________________________________________

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📢 IMPORTANT UPDATE - THIS ISSUE IS NOW RESOLVED 📢

👉 PLEASE CLICK HERE FOR THE LATEST INFORMATION

ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,435 Community Manager Community Manager
    Options

    ℹ The above info in the article and guide have been updated with additional information.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,435 Community Manager Community Manager
    edited June 2023
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    Known Issue - Solved.gif

    Hi everyone

    I just wanted to give you an update on the above issue where certain information is being changed after completing the STP Phase 2 Migration Assistant. I'm really happy to let you know the issue has been resolved and an updated version of Reckon Accounts Desktop 2023 has been released and is available.


    ℹ To ensure you are not affected by this issue, please download the latest version of Reckon Accounts Desktop 2023.

    The new version with the fix included is v1.01 and you can confirm which version you have by going to Employees ➡ Tax Table Information ➡ Tax Info.

    image.png


    If you don't see the v1.01 label then you'll be on the older affected version of Reckon Accounts 2023, please uninstall and reinstall the newly downloaded version.


    We've updated our help guide with new information which you'll find linked below and if you have any questions please let us know by dropping a comment below.

    https://help.reckon.com/article/n0057hac5u


    Thank you so much for your patience and our sincere apologies for any inconvenience this has caused.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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