Is there a problem with reckon one login portal?

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G. Daniels
G. Daniels Member Posts: 44

The whole day I have been trying to login to reckon portal but to no avail. It keep saying ‘Check your username or password’. I have not change the password or anything.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
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    Hi @G. Daniels

    No issues at the moment from what I can tell. Are you using a browser-saved login or are you manually typing it in?

    Does anyone else in the business have access to your account that may have changed the login credentials?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • G. Daniels
    G. Daniels Member Posts: 44
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    I have the access to the account. I did use the browser saved and manually typed in the login info. I am currently onboard a cruise ship, what I thought is maybe it has something to do with the cruise internet. I asked one of my business partners in Perth to login. She couldn't go pass after pressing the reckon one login, she couldn't get to the page to put the login infos. I have no other way to check our account.

  • G. Daniels
    G. Daniels Member Posts: 44
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    Just an update, she was able to get in. So it has to do with the ship's internet.

  • mimis
    mimis Member Posts: 1
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    The login page that I had saved on my shortcuts suddenly displayed a big grey cross over it and I can no longer log in from that page.

    I had to google Reckon one login page to get in. This has occurred at office and home office.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
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    Hi @mimis

    In regard to the X appearing on the site, check out the info in the announcement below 👇


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.