Why is the Login link for Reckon Hosted Accounts 2023 going to 2022 instead?

Fordxr06
Fordxr06 Member Posts: 2 ✭
in Accounts Hosted

HI there - I have been logging in several days in a row with no trouble and had upgraded my file over a week ago.

I went to log in this evening and can't open my file because the file is 2023 format, but both links on the login page go to the 2022 Hosted version.

Please fix!! or tell me what I have to do to go to the correct version.

Error pic.png


Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Answer ✓

    This happens sometimes, it will come good on its own. Try closing the browser altogether and log off all remote sessions from the control panel

Answers

  • Fordxr06
    Fordxr06 Member Posts: 2 ✭

    Thanks Kris - I haven't come accross this before! I'm back in now :)

  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    That’s good to hear. It’s happened to me a few times these past few days

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