Reckon 23 Desktop doesn't allow you to send an email in Outlook without an email address

ElissaQuag

We have started to migrate our clients over to Reckon Desktop 2023. We have been testing the features. When we go to email Mom Reports we used to be able to click email and when the address box came up, you could click cancel. This would bring up a new email message in outlook. Now you have to enter a valid email address and click ok before this will happen. It is extremely frustrating as all the email addresses are in the outlook contact book. Is there a work around for this?? The only one we have found is to enter a valid email address then change it once the outlook new email window opens.

Thanks

Datarec

Hi @ElissaQuag

Are "Mom Reports" customised reports or memorised report groups you have created?

Month-on-Month reports?

Consider adding screenshots for each step-by-step action you are performing so that other users reading this problem description have a clearer way to understand what you are doing.