STP Finalise Year (Phase 2)

Nicole_9792696

I have just uploaded my final year report to the ATO and I have an Error message:

• Payee Record Count must be equal to the number of children (PAYEVNTEMP)

Does anyone know what this means?

Rav

Hi Nicole

Can I just clarify, was this EOFY finalisation submitted in Reckon Accounts Hosted 2022 or 2023?

If 2023, did you complete the STP Phase 2 Migration Assistant to update your employee and pay item information prior to creating this EOFY finalisation?

Nicole_9792696

Yes, I have completed the Phase 2 Migration in Reckon Accounts Desktop 2023.

Rav

Thanks Nicole

Can you please send me the ATO receipt number that you've received back for this submission in a private message. It will appear within the submission after clicking the 'Detail' link in GovConnect.

Nicole_9792696

https://community.reckon.com/discussion/8033622/stp-finalise-year-phase-2

To fix this error I found that I had letters for one our employee (employment numbers), once this was fixed t a numerical number it worked.

Acctd4

Hmm ... That's interesting Nicole.

I have a client who's employee numbers are all alphabetical (The first 4 letters of their first name & the first 4 letters of their last name) I've upgraded their Hosted file to 2023 & completed the STP2 migration & their first STP2 submission went through with no problems 😬

This error is actually a known, random glitch that a few people have reported & Reckon are investigating it. It appears to happen on occasion & is sometimes fixed by just re-exporting & uploading a fresh file, so I suspect the alpha employee numbers were likely not actually the cause but just a coincidence 😖