STP Finalise Year (Phase 2)

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Nicole_9792696
Nicole_9792696 Member Posts: 7
edited July 2023 in Reckon Accounts (Desktop)

I have just uploaded my final year report to the ATO and I have an Error message:

  • Payee Record Count must be equal to the number of children (PAYEVNTEMP)

Does anyone know what this means?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
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    Hi Nicole

    Can I just clarify, was this EOFY finalisation submitted in Reckon Accounts Hosted 2022 or 2023?

    If 2023, did you complete the STP Phase 2 Migration Assistant to update your employee and pay item information prior to creating this EOFY finalisation?

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  • Nicole_9792696
    Nicole_9792696 Member Posts: 7
    edited July 2023
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    Yes, I have completed the Phase 2 Migration in Reckon Accounts Desktop 2023.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
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    Thanks Nicole

    Can you please send me the ATO receipt number that you've received back for this submission in a private message. It will appear within the submission after clicking the 'Detail' link in GovConnect.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Nicole_9792696
    Nicole_9792696 Member Posts: 7
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    To fix this error I found that I had letters for one our employee (employment numbers), once this was fixed t a numerical number it worked.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,482 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2023
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    Hmm ... That's interesting Nicole.

    I have a client who's employee numbers are all alphabetical (The first 4 letters of their first name & the first 4 letters of their last name) I've upgraded their Hosted file to 2023 & completed the STP2 migration & their first STP2 submission went through with no problems 😬

    This error is actually a known, random glitch that a few people have reported & Reckon are investigating it. It appears to happen on occasion & is sometimes fixed by just re-exporting & uploading a fresh file, so I suspect the alpha employee numbers were likely not actually the cause but just a coincidence 😖

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)